Updated Last June 6, 2018
1.1 Welcome to Fd.Sg website (“Site”) and/or to the Fd.sg mobile app (“App”) runs by Iken Marketing Pte Ltd (“Iken Marketing”, “we”, “us” or “our”). Please read the following terms and conditions carefully before creating user account. We reserves the right to amend the terms and conditions anytime, with or without prior notice to users (hereon referred to as “FD.SG user”, “you”, “yours”). As an FD.SG user, it is your responsibility to know and regularly update yourself on these terms and conditions so as to fully understand your rights and privileges.
In this policy, “we”, “us”, “our” or “company” means FD.SG Pte Ltd., “you”, “your” or “yours” means the persons to whom this policy applies.
The security of your personal data is important to us. FD.SG has in place safeguards to protect the personal data stored with us. This policy describes how we may collect, use, disclose, process and manage your personal data.
This policy applies to any individual’s personal data which is in our possession or under our control.
In the event of any inconsistency between different versions of this policy, the English version shall prevail.
We collect your data when:
(a) when you register and/or use our Site and App
(b) when you submit any form such as application forms or other contact forms relating to any of deals or promotions
(c) when you answer questionnaires and survey in our deal pages
(d) when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
(e) when you reach us, via telephone calls, letters, personal meetings, social media platforms and emails;
(f) when you provide us with feedback or complaints;
(g) when you submit your personal data to us for any reason.
What Personal Data We Collect
“Personal data” is data that can be used to identify a natural person. Some examples of personal data that we may collect are:
(a) personal particulars (e.g. name, contact details, residential address, company address date of birth, gender)
(b) personal opinions made known to us (e.g. feedback or responses to surveys, reviews and comments)
Usage of Your Personal Data
We may use your personal data for our business purposes, such as:
(a). analytics for the purposes of developing or improving our products, services, security, service quality, and advertising strategies;
(b) assessing and processing applications, instructions or requests from you or our customers;
(c) communicating with you, including providing you with updates on changes to products, services and banking facilities (whether made available by us or through us) including any additions, expansions, suspensions and replacements of or to such products, services and banking facilities and their terms and conditions;
(d) responding to queries or feedback;
(e) addressing or investigating any complaints, claims or disputes;
(f) verifying your identity for the purposes of providing products or services;
(g) complying with all applicable laws, regulations, rules, directives, orders, instructions and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities or other authorities;
(h) seeking professional advice, including legal advice.
We may also use personal data for purposes set out in the terms and conditions that govern our relationship with you or our customer.
Use of Personal Data for Marketing Purposes
We may use your personal data to offer you products or services, including special offers, promotions, contests or entitlements that may be of interest to you or for which you may be eligible. Such marketing messages may be sent to you in various modes including but not limited to electronic mail, direct mailers, short message service, telephone calls, facsimile and other mobile messaging services. In doing so, we will comply with the Personal Data Protection Act of Singapore (PDPA) and other applicable data protection and privacy laws.
In respect of sending telemarketing messages to your Singapore telephone number via short message service, telephone calls, facsimile and other mobile messaging services, please be assured that we shall only do so if we have your clear and unambiguous consent in writing or other recorded form to do so or if you have not otherwise made the appropriate registration of that number with the Do Not Call Registry. If we have an ongoing relationship with you and you have not indicated to us that you do not wish to receive telemarketing messages sent to your Singapore telephone number, we may send you telemarketing messages to that number related to the subject of our ongoing relationship via short message service, facsimile and other mobile messaging services (other than a voice or video call).
You may at any time request that we stop contacting you for marketing purposes via selected or all modes.
To find out more on how you can change the way we use your personal data for marketing purposes, please contact us (please see the “How to contact us” section below).
Nothing in this section shall vary or supersede the terms and conditions that govern our relationship with you.
Disclosure and Sharing of Personal Data
We may from time to time and in compliance with all applicable laws on data privacy, disclose your personal data to any personnel of FD.SG Pte Ltd or to third parties, whether located in Singapore or elsewhere, in order to carry out the purposes set out above. Please be assured that when we disclose your personal data to such parties, we require them to ensure that any personal data disclosed to them are kept confidential and secure.
For more information about the third parties with whom we share your personal data, you may, where appropriate, wish to refer to the agreement(s) and/or terms and conditions that govern our relationship with you or our customer. You may also contact us for more information (please see the “How to contact us” section below).
We wish to emphasise that FD.SG does not sell personal data to any third parties and we shall remain fully compliant of any duty or obligation of confidentiality imposed on us under the applicable agreement(s) and/or terms and conditions that govern our relationship with you or our customer or any applicable law.
We may transfer, store, process and/or deal with your personal data outside Singapore. In doing so, we will comply with the PDPA and other applicable data protection and privacy laws.
Cookies and Related Technologies
A pixel tag, also known as a web beacon, is an invisible tag placed on certain pages of our web site but not on your computer. Pixel tags are usually used in conjunction with cookies and are used to monitor the behaviour of users visiting the web site.
You may set up your web browser to block cookies which will in turn disable the pixel tags from monitoring your web site visit. You may also remove cookies stored from your computer or mobile device. However, if you do block cookies and pixel tags, you may not be able to use certain features and functions of our web sites.
Retention of Personal Data
Your personal data is retained as long as the purpose for which it was collected remains and until it is no longer necessary for any other legal or business purposes.
Access and Correction
You may request access or make corrections to your personal data held by FD.SG. FD.SG may charge a fee for processing your request for access. Such a fee depends on the nature and complexity of your access request. Information on the processing fee will be made available to you.
Please contact us for details on how you may request such access or corrections.
How to Contact Us
To contact us on any aspect of this policy or your personal data or to provide any feedback that you may have, please visit any of our branches or get in touch with our customer centre officer in the following ways:
We may amend this policy from time to time to ensure that this policy is consistent with any developments to the way FD.SG uses your personal data or any changes to the laws and regulations applicable to FD.SG. We will make available the updated policy on our web site (www.fd.sg) and at our branches in Singapore. All communications, transactions and dealings with us shall be subject to the latest version of this policy in force at the time.